Most organizations have enhanced their front end sales operations with digital solutions. However, for most organisations , the critical aspect of managing working capital and debt such as collection of over-dues from customers also known as delinquent or charged off customers is still primitive and has not evolved . It is time warped, people dependent and works on legacy systems that are not just complex, user unfriendly but also time consuming. In the field, the information flow to and from the collection agents takes up enormous time and scope for delays, errors on account of manual data entry thereby resulting in frequent reporting errors. Equipping field agents with appropriate technology and integrating the data real time with enterprise core systems can help achieve significant performance improvement, reduced revenue pilferage, early fraud detection and critical business information to help managers carry out intra day course correction or during the month.

mCollections is an mobile based payment collection solution that automates collection processes and integrates it with the back end operations. It takes care of the collections process right from managing account allocation and scheduling to instant updation of a field transaction like payment collected, broken promise or any other action. It is a highly effective application that improves collections of over dues thereby reducing bad debts in the system,betters working capital position of an enterprise,increases revenues, reduces operational costs and ensures compliance with the prescribed credit policy. However most importantly, in certain sensitive sectors like banking and telecom, it allows an enterprise to hedge against any brand risk that might be subjected to on account of negative media publicity and adverse judiciary stricture in case of non-adherence to regulatory guidelines or an arbitrary action by an unruly field collector.

Features – Payment Collection Solution

Field Agent Features

Daily allocation of cases for collection executives
Integrated calendar with address, time for pickup
Instant update of collection status with payment details like amount, cash/cheque
Capture customer Signature
Printing of Receipt
Photo capture of receipt/ bill number
Customer signature capture
Reallocation interface for delivery reps
Send instant alert/communications on field reps device
Auto synchronization of daily allocation list using web services from your existing system
Offline work support for mobile devices in case of network unavailability