Commitment to ‘on time delivery’ as a business philosophy ingrained into an enterprise DNA and customer loyalty are positively co-related. It is awell known fact that while the cost of acquiring a new customer is five times more than retaining an existing one, the life time value of an existing happy customer is even more pronounced. Prompt deliveries help nurture relationship with customers and though theoretically most enterprises claim to upgrade and modernise their delivery processes, they seldom invest in the right technology. Delivery statistics can be radically improved by making use of appropriate mobile technology product. Improved communication, location services, on time notification of order details and delivery status lead to on-time deliveries, on a regular basis, maximising customer satisfaction and hence customer retention.
mDelivery is an end-to-end solution for streamlining and managing the entire delivery process, from order seeking to order fulfilment. It integrates all the critical processes of delivery from taking stock or inventory management to invoicing, field force management, route planning, fleet management, payments, cash settlements and even returns.
Faster decision making
Reduced delivery time
Improved field worker productivity
Improved Fleet Management
Reduced operational costs
Eliminating errors of pen and paper based procedures
Improved operational efficiency
Improved customer loyalty and retention
Paperless communication and reduced carbon footprint