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Ability to address customer service issues promptly and consistently defines the long-term success of any enterprise. An efficient after sales or customer service team can considerably impact a business in more than one ways.For instance : customer loyalty, per customer profitability and brand reputation enabling enterprise to command price premium. Field staff and technicians armed with mobile technology, integrated withcore CRM systems, contribute immensely towards customer satisfaction leading to stickiness and ultimately healthier bottom line.

mSupport is a complete end-to-end solution for the entire customer/enterprise service and support function. Gathering feedback, registering complaints, service ticket management, service scheduling, service delivery and reporting are seamlessly integrated and the field force is able to deliver quality service in shortest time span . This is made possible with field staff spending considerably lesser time in seeking complaint details, customer address and profile, entering information and generating reports.

Field Executive Features

  • Electronic forms filling and filing
  • Visit management
  • Automated payments and collections
  • Signature capture
  • Location support and tracking
  • Real time reporting
  • Reduced post service reporting time

Features for Management

  • Service Ticket management
  • Scheduling and tracking
  • Real time activity monitoring
  • Support to field technicians
  • Data Analysis of field intelligence
  • Improved productivity
  • Reduced Turn Around Time
  • Reduced operational costs
  • End to end service ticket management

  • Increase Field productivity

  • Improved customer satisfaction

  • Eliminate repeat visits

  • Reduce travel time

  • Real time back office support

  • Reduce time spent on reporting and data entry

  • Reduce operational cost

  • mSales
  • mDistribution
  • mDelivery
  • mCollection
  • mVerification
  • mAudit
  • mMarketing

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