Ability to address customer service issues promptly and consistently defines the long-term success of any enterprise. An efficient after sales or customer service team can considerably impact a business in more than one ways.For instance : customer loyalty, per customer profitability and brand reputation enabling enterprise to command price premium. Field staff and technicians armed with mobile technology, integrated withcore CRM systems, contribute immensely towards customer satisfaction leading to stickiness and ultimately healthier bottom line.
mSupport is a complete end-to-end solution for the entire customer/enterprise service and support function. Gathering feedback, registering complaints, service ticket management, service scheduling, service delivery and reporting are seamlessly integrated and the field force is able to deliver quality service in shortest time span . This is made possible with field staff spending considerably lesser time in seeking complaint details, customer address and profile, entering information and generating reports.
End to end service ticket management
Increase Field productivity
Improved customer satisfaction
Eliminate repeat visits
Reduce travel time
Real time back office support
Reduce time spent on reporting and data entry
Reduce operational cost